Shipping policy

Where applicable, freight will be charged and will be added to your shopping cart at the time of checkout.  Australia Post and Star Track are our preferred courier services.

** At times freight charges may change due to the bulk or weight of a shipment, if this happens we will contact you first to advise you of the changes/additional costs.

All parcels are dispatched from Melbourne, Australia.

We endeavour to despatch orders within one business day. Shipping times vary, please check Australia Posts website for shipping times.

For more urgent deliveries, email sales@dsa.net.au and we will help you to make it happen.

Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customs (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.

Goods delivered internationally will be sent via DHL, FedEx or Australia Post International. You will receive an email to confirm your goods have been despatched and parcel tracking information so you can check your parcels whereabouts.

Please email sales@dsa.net.au if you have a tracking enquiry.