Refund policy

RETURNS
Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange or issue a credit note to the amount of the returned items, how ever you must contact us within fourteen days of the receipt of your order

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item was a special buy in, this item is not refunable unless faulty.

There are certain situations where no refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

-The part/s were a special buy in on request

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, a refund will be forthcoming if it is accepted. We will also notify you if there is a rejection of your refund.
Freight costs to you, are non refundable.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dsa.net.au.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dsa.net.au and send your item to: Diesel Systems Australia, 3/15b-56 Keys Road, Cheltenham VIC 3192, Australia.

SHIPPING
To return your product, you should mail your product to: Diesel Systems Australia, 3/15b-56 Keys Road, Cheltenham VIC 3192, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.